CRM
Customer relationship management
CRM (Customer Relationship Management) is first and foremost a strategy, that is, the concept of customer relationship management, and in order to provide additional important information about each client individually, we have created a software solution that, in addition to facilitating the management process, it also improves company-client relationships.
The most common problems
We do not have enough information about each client – we do not know what the client presented as important information at the meeting, the reasons for giving up the purchase at a given moment, what product or service he was interested in and why and other similar information that can help us solve his problem in the right way.
Unintentional customer neglect – If an employee takes care of a large number of clients (eg 70.80 clients) and if a client management strategy involves at least one call a month and holding meetings, as well as finding and communicating with new clients, neglect can easily occur clients who are inactive for a long period of time, that is, do not have regular purchases (which does not mean that they are not interested, but may be currently prevented).
Adaptation of new staff due to the departure of old – When an employee who has worked with numerous clients leaves the company (due to sickness, work disability, dismissals, etc.), adjusting new staff is difficult because they do not have enough information about all clients, which slows down the sales process.
Profit Loss – Ignoring inactive customers who might even be using services and products but have forgotten about you over time (competition is growing and more and more worried about their customers) can lead to a loss of profit ie. his move to competing firms.
How can the program solve these problems?
Complete database – All information about potential new or existing clients and their activities (number of calls, meetings, specific offers, reasons for buying or canceling, important meeting elements, client affinities and other important data) is entered into the program. Based on more detailed information about the client, we have the opportunity to form a special offer for the specific client and his needs. This increases customer satisfaction as well as their confidence.
Improving Customer Relationships – By taking special care of each client and all his or her affinities, we show respect and appreciation, thereby gaining client trust. With regular contacts, we remind them that we exist and that we can provide them with the best possible solution for them at any time.
Quick recruiting – If an employee leaves the company, all customer data and information is in the database so that the new recruit can quickly recover and continue the sales process from the stage it reached. This speeds up the sales process and there is no loss of profit due to customization.
More successful sales plan and targeted marketing – Based on the information we receive through the program, in real-time we can get sales information by region, organizations and other parameters and the development of sales plans and marketing campaigns is facilitated and accelerated and, most importantly, better quality and more successful .
Real-time remote data access – With the existence of an internet connection, all data can be accessed at any location, and with access we have data from current business.
How can the problem solve these problems?
Sale
Marketing
Support
Why EDOPS?
The EDOPS team has designed the entire software solution and over the years of experience and in accordance with the requirements and wishes of users, the program has been able to solve all problems that businesses have encountered in practice.
Special benefits of our solution:
Professional technical support 24h
More than 15 years of experience
The program can be translated into any language
Possibility of additional functions as you see fit
User training
Complete alignment with your business
